Return
RETURN
What is your Returns policy?
We hope that your order will be just what you want. However, if you change your mind about any products in your order you can return them for any reason within 7 days from the date of receipt of the items for a refund or exchange. Goods must be unused and in the original packaging. The delivery charge on the original order is non-refundable.
Do I have to pay for my return?
You are responsible for all shipment cost incurred in the order, and the courier / transportation cost incurred for returning the merchandise to our head office in Singapore. We do not take any responsibility for parcel lost.
How do I return my item?
- Before returning the item, please send a request of return to our customer service team by email at eshop.venchi.sg@bluebellgroup.com
- Our team acknowledges and accepts your request to return and advice the assigned return location.
- You must return the merchandise to assigned location within 7 days and take reasonable care of all Goods both in your possession and in process of transfer / delivery, including but not limited to the appropriate package to avoid damage.
Our customer team will inspect the merchandise and advice on the refund eligibility. Please allow up to 14 working days for your refund to be processed upon receipt of your returned item(s). Should your parcel not arrive back to us within this timescale, we reserve the rights to refuse the return.
Can I return my order for replacement?
In the rare case you discover that the merchandise is faulty, you have the right to return your order for replacement. Please contact our customer service team for further arrangement by email at eshop.venchi.sg@bluebellgroup.com or by phone at +65 6350 4483