Venchi products are not suitable if you are allergic to tree-nuts.

The ideal storage temperature for chocolate is between 12°C to 18°C with a humidity level no higher than 65%. Chocolate suffers from temperature fluctuations. For example, cold temperatures harden the chocolate on the inside, and the action of moisture causes an opaque, translucent coating to appear on the surface. Heat, on the other hand, melts the cocoa butter content, which, once set, crystallizes causing a whitish layer to appear on the chocolate surface (tempering). Other alterations in the texture and appearance of chocolate may be due to light exposure or storage alongside strong-smelling food. Exposure to light causes the cocoa butter content to deteriorate and it may absorb flavors and odors of other foods nearby. As a general rule, chocolate and chocolate products should be kept in their original packing and stored in a cool, dry place.

We are happy to announce that all Venchi products are gluten-free.

Once your order has been received and processed you should receive an email with the tracking number. If you change your mind you can send us an email to sg.customerservice@venchi.com and we will cancel your order.

You can reach us at sg.customerservice@venchi.com, via Facebook Messenger or Instagram Direct Message.

Your order is guaranteed to arrive in perfect condition at the specified shipping address provided. If the products you received were different from your order, or in the case of defective or damaged goods, we will provide a refund.
Otherwise, due to the perishable nature of our products, we will not be able to accept any exchanges or refunds.